Skills

AI UX · User-Centered Design · UX Strategy · Experience Vision · Design System · UX Design · UX Management · Systems Design · Storytelling · Strategic Thinking · User Research · Journey Maps · Brainstorming · Design Sprints · Future Thinking · Mobile Design · Wireframes · Prototypes · Prompt Engineering · Usability Testing

 

Work Experience

The Home Depot  |  June 2021 - Present
User Experience Principal
Evolve best practices and design processes, including AI-driven user-centered workflows.
Mentor UX designers on design efficiency and problem-solving based on user insights.
Spearheading strategic UX projects for homedepot.com to increase business growth, including

  • Boosted product findability by 12% and conversion by 0.5% to unlock additional revenue on the search results page.

  • Increased agile team discovery velocity by 37% with foundational personas to reduce operational costs.

  • Instituted UX principles and metrics to enhance designer and organizational productivity, leading to reduced design churn and improved UX consistency.


Bread Financial (formerly Alliance Data)  |  Dec 2016 - May 2021
Lead User Experience Designer, UX Manager
Co-managed a team of designers, writers, and strategists on native app & web experiences for 30 million credit card users; created design best practices for the organization, including UX process, design frameworks, design reviews, and design systems; implemented user research tools for enterprise projects.

Jenzabar, Inc. · Sep 2012 - Dec 2016
User Experience Manager
Created delightful and usable solutions for multi-million dollar higher education ERP; communicated long-term UX strategy to stakeholders, user groups, advisory committees, and senior management; built and managed a team of 6+ UX Designers & Analysts, including hiring and quarterly performance reviews.

Standard Register · May 2005 - Sep 2012
User Interface Architect
User interface design, usability testing, and digital artwork for B2B and B2C web applications.

O’Neil & Associates · Apr 2004 - May 2005
User Interface Designer
User interface design, usability testing, and digital assets for web applications.

Silent J Productions · Jun 2002 - Mar 2004
Web Designer
Create user interface designs for web applications; 2D and 3D digital art.

Consultant · Dec 1998 - Jun 2002
Web Designer
UI layout and implement digital web solutions using HTML, CSS, and Flash.

Multimedia Art Director · Jun 1996 - Dec 1998
Sabatino & Day Advertising Agency
UI designs and digital artwork for client and intranet websites.

 

Education

The Modern School of Design · 1994 - 1996
Diploma · Graphic Design & Illustration
Award of Excellence from Dayton Advertising Club

Wapakoneta Sr. High School · 1990 - 1994
Diploma · General Studies

 

Certifications & Courses

MIT Professional Education
Designing and Building AI Products and Services
HCI for User Experience Design Executive Program (MIT CSAIL)

Google
Prompt Design in Vertex AI Badge

IBM
Enterprise Design Thinking Practitioner

IDEO U
Insights for Innovation, Designing for Change, Leading for Creativity

Interaction Design Foundation
Multiple UCD Certificates, Local Leader (Columbus, OH)